Terms and Conditions

1. Introduction

Welcome to CloudRiverHarbor ("we," "us," or "our"). These Terms and Conditions ("Terms") control your access to and use of our yacht charter services and the website at cloudriverharbor.site (the "Service") operated by CloudRiverHarbor.

By making a booking or using the Service, you acknowledge and accept these Terms. If you do not agree with any part of these Terms, you must not use the Service.

2. Service Overview

CloudRiverHarbor offers high-end yacht charter services, which may include:

• Day charters
• Sunset sailing trips
• Corporate gatherings
• Private functions
• Multi-day voyages

All offerings depend on availability and prevailing weather. We may change or suspend services at any time.

3. Booking and Reservations

3.1 Booking Process

To reserve a charter, you must:

• Be 18 years or older
• Provide complete and accurate details
• Pay the deposit specified in your booking confirmation
• Accept these Terms and Conditions

3.2 Confirmation

Your reservation is finalized only after we receive payment and issue written confirmation. We may decline service at our sole discretion.

3.3 Availability

All charters depend on vessel availability and appropriate weather. We will make reasonable efforts to meet your preferred schedule.

4. Payment Terms

4.1 Pricing

All prices are listed in £ and include applicable taxes unless noted otherwise. Rates may change without prior notice.

4.2 Payment Schedule

• Deposit: 50% of the total charter price due at the time of booking
• Balance: Payable 48 hours before departure
• Additional charges (if applicable): Due after the charter ends

4.3 Payment Methods

We accept major credit cards, bank transfers, and certified checks. Payments are processed via secure, encrypted systems.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 72 hours prior to departure: Full refund less processing fees
• 24–72 hours prior to departure: 50% refund
• Less than 24 hours before departure: No refund

5.2 Weather Cancellations

If our captain determines conditions are unsafe, we will offer to:

• Reschedule to the next available date at no extra charge
• Issue a full refund if rescheduling cannot be arranged

5.3 Mechanical Issues

If your assigned vessel experiences mechanical issues, we will seek a suitable replacement. If none is available, you will receive a full refund.

6. Safety and Conduct

6.1 Safety Requirements

All guests must:

• Comply with all crew instructions
• Use provided safety gear when required
• Disclose any medical conditions that could affect safety
• Stay within designated areas of the vessel

6.2 Prohibited Items

The following items are not allowed on board:

• Glass containers
• Illegal substances
• Firearms or weapons
• Excessive amounts of beverages (beyond reasonable consumption)
• Pets (unless pre-approved)

6.3 Conduct

Passengers must behave respectfully. We may end a charter early without refund if behavior creates a safety risk or disrupts others.

7. Liability and Insurance

7.1 Our Liability

Our liability is limited to the amount you paid for the charter. We are not liable for:

• Injuries arising from passenger negligence
• Loss of or damage to personal belongings
• Indirect, consequential, or punitive damages
• Delays due to weather or circumstances beyond our control

7.2 Insurance Coverage

We carry comprehensive marine insurance for our vessels and operations. Passengers are responsible for their own travel and personal insurance.

7.3 Assumption of Risk

By taking part in our charters, you acknowledge that marine activities carry inherent risks and accept responsibility for your own safety and well-being.

8. Modifications and Itinerary Changes

We may adjust itineraries, routes, or schedules due to weather, safety, or operational needs. We will strive to deliver comparable alternatives.

9. Force Majeure

We are not responsible for delays, cancellations, or changes resulting from events beyond our control, including but not limited to:

• Severe weather
• Natural disasters
• Government actions or regulations
• Port closures
• Mechanical failures

10. Privacy and Data Protection

We handle your personal data in line with our Privacy Policy. By using our services, you consent to the collection and use of your information as described there.

11. Intellectual Property

All material on our website, including text, graphics, logos, and images, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

12. Governing Law

These Terms are governed by the laws of United Kingdom. Any disputes will be resolved in the courts of London, United Kingdom.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted on our website with a new revision date. Continued use of our services signifies acceptance of the updated Terms.

14. Contact Information

For questions about these Terms and Conditions, contact us at: