Privacy Statement

1. Introduction

CloudRiverHarbor ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website cloudriverharbor.site or use our yacht charter services.

By accessing or using our services, you agree to the data practices outlined in this policy. This policy aligns with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Make a yacht charter reservation
• Reach out to us via our website or by phone
• Sign up for our newsletter
• Complete forms on our website
• Take part in surveys or promotional activities

This may include:

• Name and contact details (email, phone number, mailing address)
• Payment details (handled securely by third-party processors)
• Charter preferences and special requirements
• Emergency contact details
• Dietary needs or health information (if you choose to provide it)

2.2 Automatically Collected Information

When you visit our site, we automatically gather certain information about your device and how you use the site, including:

• IP address and approximate location
• Browser type and version
• Pages viewed and time spent on the site
• Referring websites
• Device details (type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve your experience on our website. These technologies help us:

• Remember your settings and preferences
• Analyze site performance and usage
• Deliver tailored content
• Enhance our services

You can manage your cookie choices through your browser settings or via our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To deliver yacht charter services, manage reservations, and communicate with you about your bookings
• Customer Support: To answer your questions and provide assistance
• Payment Processing: To handle payments and administer billing
• Safety and Security: To maintain safe operations and prevent fraud
• Marketing: To send promotional updates and news (with your consent)
• Website Improvement: To study usage trends and enhance site functionality
• Legal Compliance: To meet legal and regulatory obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following situations:

4.1 Service Providers

We may share information with trusted third-party vendors that help us with: payment processing; website hosting and maintenance; email campaigns; analytics and performance monitoring; customer support.

4.2 Legal Requirements

We may disclose information if required by law or in response to legal processes, court orders, emergencies, or investigations into suspected fraud or unlawful activity.

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We employ appropriate technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Measures include encryption, secure servers, access controls, periodic assessments, and staff training.

Nonetheless, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical retention periods:

• Charter bookings: 7 years (for tax/legal purposes)
• Marketing communications: until you unsubscribe or request deletion
• Website analytics: 26 months
• Customer support: 3 years after your last interaction

7. Your Rights and Choices

Your rights may include access, correction, deletion (subject to legal limits), data portability, opting out of marketing, and cookie preference control. To exercise these rights, contact us using the details below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to understand website usage. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may link to social platforms that have their own privacy policies.

8.3 Payment Processors

Payments are processed by third-party providers that comply with PCI DSS standards.

9. International Data Transfers

Your information may be transferred to and processed in countries outside United Kingdom. We apply appropriate safeguards consistent with applicable privacy laws.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their information. If you believe a child has provided data, please contact us right away.

11. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect updates to our practices or legal requirements. We will notify you by posting the revised policy, emailing registered users, or displaying a notice on our website. Continued use after the effective date signifies acceptance.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We adhere to Google Ads user consent policies. You can adjust your cookie and tracking choices at any time via our cookie settings.